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Shipping information

Everything we can state accurately about getting an order to you. Where a figure depends on your address or on customs, this page says so instead of guessing.

Standard shipping: $12 per order, free over $150.
Dispatch: Orders are prepared within one to three business days.
Destinations: Worldwide, subject to carrier coverage for your address.
Duties and taxes: Charged by your country and payable by you on arrival.

Dispatch time

Orders are picked, checked and packed within one to three business days of payment being confirmed. You receive an email when the parcel leaves us, and the status on the Track Order page moves at the same time.

If something in your order turns out to be unavailable after you have paid, we contact you before shipping anything and offer a replacement, a partial shipment or a refund. We do not part-ship without telling you first.

Delivery estimates

Transit time depends on the destination, the carrier and customs. Rather than publish a table that would be wrong for half of our customers, the carrier’s own estimate for your address is shown at checkout and in your shipping confirmation email.

Estimates are estimates. We do not offer guaranteed delivery dates, because the final leg — customs clearance and local delivery — is not within our control. If a parcel is running late, contact us and we will chase the carrier with you.

Shipping rates

Standard worldwide shipping is a flat $12 per order, and is free on orders over $150. The exact amount is shown in the cart and again on the checkout summary before you pay — never added afterwards.

Oversized or heavy items, and remote destinations, occasionally cost more to send than the flat rate covers. Where that applies we contact you with the actual cost before dispatch, and you can cancel for a full refund if you would rather not proceed.

Duties, taxes and customs

Import duties, VAT and customs handling fees are set by the country you are shipping to. They are charged separately by the carrier or customs authority on arrival and are payable by you. They are not included in the price shown at checkout, and we cannot calculate them for every destination.

Every parcel is declared accurately. We will not under-declare the value of a shipment or mark a purchase as a gift.

Tracking

As soon as the carrier issues a tracking number it appears on the Track Order page against your order. Until then, the status shown is our own fulfilment stage — you will never see an invented tracking event on this site.

Undelivered and returned parcels

If a parcel is returned to us as undeliverable — an incomplete address, unpaid duties or repeated failed delivery attempts — we will contact you to arrange a reshipment at cost, or refund the order minus the original shipping.

Lost or damaged in transit

Tell us within 30 days of dispatch. Send photographs if the parcel or contents arrived damaged. We open a claim with the carrier and replace or refund the order — you are not left waiting on the claim to be resolved before we put it right.